Frequently Asked Questions
Shipping
How long does it take to ship an item?
Holiday Season Schedule: During the holidays, we post the holiday season shipping schedule which is posted at the top of this page and on the Standard Schedule: 2-4 weeks shipping & delivery for most items. Prints 16×24 or larger can take up to 6 weeks. Right now, ALL aluminum orders can take up to 6 weeks for delivery.
How are prints shipped?
Depending on the size, prints are either sent flat in an envelope, bubble mailer, cardboard box or sent rolled in tubes. Please contact us if you have questions about how a particular size will be shipped.
8×10 prints are shipped in a rigid envelope. Matted prints will arrive in a bubble envelope or cardboard box depending on the size. Prints larger than 16×24 are sent flat in a box or rolled in a tube. Please contact us if you have questions.
Do you ship internationally?
Yes, we ship internationally. Our shipping prices are an estimate, you may be contacted if additional shipping charges are necessary. They do not include any custom or tariff costs in your country. Please research your country’s custom regulations before you order an item.
If there are special instructions on how to ship an item to your country, include it with the order in the provided message box at checkout.
How much does it cost for Shipping and Handling?
Shipping is based on the total amount purchased. Our price list for domestic and international deliveries can be viewed at Prices / Shipping page. What company do you use to ship items? Most domestic orders are shipped via USPS Priority Mail (United States Postal Service). However, large format prints are shipped via FedEx and UPS. International deliveries vary by USPS, FedEx and DHL.
Do you require signature for delivery?
Due to an increase in mail theft and mis-delivered packages, we do require signature on some orders. Please contact us if you would like to know if your order will require a signature for delivery.
Prints
I would like to order a print on aluminum. Do you do this?
Aluminum prints are available for all images. We offer them in sizes as small as 8×12 to 24×36 online. Larger sizes are available, please contact us for pricing and availability. Please inquire through our Contact Form (subject: Print / Postcard Orders)
Why are some images not available in larger sizes?
If an image is not available in our larger sizes, most likely that means the image will lose its clarity in those sizes. The printing options shown are the sizes which can hold the quality for that particular image. If you would like for us to double check an image’s largest printable size, you can fill out our Contact Form and ask. Let us know the image name and the desired size.
Aluminum and Canvas Giclee mediums are only offered online up to size 24″x36″ but they can be purchased as custom orders for larger sizes. Please email us to inquire about size and shipping charges.
Usage Rights
I would like to paint or reproduce one of San DiegoMosesPhotography images. Is this possible?
We do not provide permission to reproduce San DiegoMoses art due to our need to protect copyrights and licensing agreements. This includes requests to paint one of Moses images for personal use.
I would like to use Moses image in my website. Is that OK?
Moses images can not be used in any WEBSITE DESIGN without a proper licensing agreement. For non-commercial usage, if you have a blog and would like to write about Moses or show his images as a post, you can use the watermarked images found on our website without a licensing agreement. Photographer credit and a link back to www.San DiegoMosesPhotography.com is required.
Do you sell digital files?
Generally the answer is “no”. But we do make occasional exceptions and license digital files to museums, advertising agencies, public spaces and certain interior design projects. We also license images to reputable magazines, publications and rights managed commercial projects.
Do you sell screen savers?
At this point we do not sell screen savers of our images. IMAGE LICENSING / IMAGE USE Are Moses images available for book covers, advertisements, and other commercial usages? Yes. Moses images are right’s managed and available for commercial licensing. Licenses START at $500. Fill out our Contact Form (subject: Licensing) and let us know the details of the project including end-client, industry, image name, image usage, size, quantity, territory and any other information necessary to put together a quote.